SHIPPING & RETURNS

Enjoy free shipping on all orders.

Standard Shipping: Free (Worldwide) 7-15 Business days

Express Shipping: 10-15 USD (Worldwide) 3-5 Business days

*Orders placed before 4:00PM EST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 4:00PM EST will be delivered Sunday.   

*To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at service@kokolu.com

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CANCELLATION
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

RETURNS
1.When you decide to return your items, please contact us via E-mail first, and inform us about your problem.We accept return of products. 
2.Customers have the right to apply for a return within 45 days after the receipt of the product. 

EXCHANGES
If you need to exchange size for the same item, send us an email first at Service@kokolu.com 
Customers need to pay for the extra $15 shipping fee of the exchanged items.

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