Registration Shipping Returns & Exchanges About KOKOLU
  • Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click hereto register.
  • How do I register? 
    You can click here to register.
  • Why should I become a registered user? 
    -You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
    -You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
  • How do I reset my password?
    Please click here to reset your password.
  • How do I change my account information?
    As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
  • Can I change my email address in my account?
    Sorry, we are not available until now,We will offer this function in the future
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.
  • How do you ship?
    We offer free 7-15 business day standard shipping on all orders! If you're extra eager for your order, we have 3-5days express shipping options!
  • Where do you ship?
    Currently we are able to accept online orders to shipping internationally. If you do not see your country listed at checkout, get in touch with us at Service@kokolu.com to receive information on shipping options and rates.
  • How do I track my package after it has been shipped?
    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
  • What is your return policy?

    Our standard return policy is 30 days,Please click here to know more details.

  • Can I an exchange?

    If you need to exchange size for the same new item, send us an email first at Service@kokolu.com
    Customers need to pay for the extra $15 shipping fee of the exchanged new items.

  • How do I get my refund?

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • What's KOKOLU?

    Find KOKOLU here~

  • How can I get in touch with KOKOLU?

    From Monday to Friday 9:30am–6:30pm PST
    Email Us: service@kokolu.com | collabs@kokolu.com
    Wechat Official:KOKOLU Waiting for your message.

  • Can I place a bulk order for my company or event?

    Absolutely! Please email Service@kokolu .com and we can help coordinate your bulk purchase.